Questionnaire

Subject Question Answer
Service Offering Do you want to offer EV charger installation as a key standalone service, or more as an additional service alongside your general electrical work? Both
Service Offering Is your focus mainly residential EV charger installation, or would you also like to target commercial or workplace charging? Mostly residential
Service Offering Are there any EV charger brands you currently prefer to install or would like to promote? Evnex. However, I’m not overly picky.
Service Offering Are there any charger types or setups you do not want to deal with? No
Ideal Jobs What type of EV charger jobs are the best fit for your business? Mostly residential
Ideal Jobs Are you more interested in straightforward residential installs, higher-end smart charger installs, or more complex jobs involving switchboard upgrades or three-phase power? All of the above
Ideal Jobs Are there certain job values or project sizes you would prefer to target? No
Customer Demand Are you already receiving enquiries for EV charger installations? If yes, what types of questions are people asking most often? Yes. Mostly people wanting to have a charger installed that they have already bought.
Customer Demand Are customers usually ready to go ahead, or are they still in the research and comparison stage? All ready to go ahead
Geographic Focus Which suburbs or service areas would you most like to target for EV charger work? Jindabyne, East Jindabyne, Berridale, Thredbo, Dalgety, Perisher Valley, Cooma
Geographic Focus Are there areas where EV charger services are a stronger fit than others, or any areas you do not want to target? Stronger focus on Jindabyne, East Jindabyne, Berridale and Cooma
Electrical Capacity / Related Services Are you comfortable taking on jobs that may also require switchboard upgrades, circuit upgrades, safety switch installation, load balancing considerations, or three-phase power upgrades? Yes, absolutely
Electrical Capacity / Related Services Would you like these related services to be mentioned on the EV charger page as part of the offering? Yes, if it will help get more bookings
Charger Selection & Advice Do you want to help customers choose the right charger, or would you prefer clients to already know what they want? Happy with either option
Charger Selection & Advice Are you open to being positioned as someone who can guide clients through charger selection based on their vehicle, home setup, and future needs? Yes
Charger Selection & Advice Would you want us to create educational content around charger selection, home readiness, installation process, and the benefits of charging at home? Yes
Sales Positioning What do you think would be the strongest selling point for Whitelock in this space? Future-proofing the property, getting ahead of the market, and attracting clientele to holiday rental properties
Sales Positioning Is the key angle safe and compliant installation, helping customers choose the right setup, smart charger setup, future-proofing the home, general electrical expertise, fast turnaround, or something else? Helping customers choose the right setup, future-proofing, and general electrical expertise
Sales Positioning Is there anything that makes your service or approach different from competitors? Personal service and custom-tailored solutions
Content & Marketing Direction Would you prefer the page to be more direct and service-led, or more educational to help build trust with people still researching? Direct and service-led
Content & Marketing Direction Would you be open to supporting the main EV charger page with related articles or suburb-based pages? Main page
Content & Marketing Direction Are there any questions or objections you commonly hear from customers that we should address in the content? Direct and service-led
Pricing / Quote Approach Do you want to encourage users to request a quote straight away, or would it be better to position this as a consultation or assessment first? Position this as a consultation or assessment first
Pricing / Quote Approach Do you have a standard process for quoting EV charger installations? Yes
Pricing / Quote Approach Are there pricing variables we should help explain to customers, such as charger type, cable run distance, switchboard capacity, or installation complexity? All of the above
Future Direction Do you see EV charger installation becoming a stronger focus for the business over the next 12–24 months? Yes
Future Direction Would you like us to build this out as a long-term service area with supporting SEO and paid marketing assets? Yes
Future Direction Are there any future services tied to EVs that you may want to offer later? Not that I can think of

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